Política de envío

Thank you for visiting and shopping at Terra Nail Studio Online Store. Following are the terms and conditions that constitute our Shipping Policy. Be sure to review this information prior to placing your order as you are agreeing to the below terms by placing an order with Terra Nail Studio, LLC. If you have any questions on our shipping policy please contact us at info@terranailstudio.com

TERRA NAIL STUDIO, LLC IS NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES AFTER THEY LEAVE ANY OF OUR FULFILLMENT CENTERS. WE RECOMMEND THAT YOU SIGN UP FOR SHIPMENT STATUS TEXT MESSAGE UPDATES FROM THE CARRIER. TERRA NAIL STUDIO IS ONLY RESPONSIBLE FOR DELIVERY TO THE ADDRESS ON FILE DURING THE CHECKOUT PROCESS. FOR ANY ORDERS SHIPPED VIA A 3RD PARTY COMPANY AFTER THE POINT OF DELIVERY, TERRA NAIL STUDIO WILL NOT BE RESPONSIBLE.

SHIPMENT PROCESSING TIME:

All orders are processed within 2-3 business days (Holidays and unforeseen circumstances may extend processing times. Please contact our office via email for current processing times). Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

*Business days are defined as Monday – Friday from 9AM – 5PM EST; excluding Holidays.

SHIPPING TIMES AND DELIVERY ESTIMATES:

Shipping charges for your order will be calculated and displayed at checkout. All orders are shipped standard Ground via FedEx and/or USPS. Your order will be shipped via best way with one of these two carriers. Delivery times are between 5 – 8 days depending on your location.

Delivery delays may occasionally occur.

SHIPMENT CONFIRMATION & ORDER TRACKING:

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. If you have selected Facebook Messenger or SMS for updates; you will also receive tracking information via these methods.

CUSTOMS, DUTIES AND TAXES:

Terra Nail Studio, LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

DAMAGES:

Terra Nail Studio, LLC is not liable for any products damaged or lost during shipping. If you received your order damaged please contact our office immediately at info@terranailstudio.com. Please save all packaging materials and damaged goods before filing a claim.

LOST AND STOLEN PACKAGES:

Terra Nail Studio, LLC is not liable for any lost or stolen packages under any circumstances.

INTERNATIONAL SHIPPING POLICY:

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Terra Nail Studio, LLC is not responsible for these charges if they are applied and are your responsibility as the customer.